Ghumo Partner Driver – Privacy Policy

Welcome to Ghumo Partner ("App"), the driver application operated by Star Tech India ("we," "our," or "us"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our App to provide ride-hailing services.

By creating an account or using Ghumo Partner, you agree to this Privacy Policy. If you do not agree, please discontinue using the App.

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1. Information We Collect What data the App gathers about you

Personal Information

Full name and profile photo
Phone number (used for OTP-based authentication)
Email address (if provided)

Driver Verification Documents

Driving Licence
Vehicle Registration Certificate (RC)
PAN Card
Aadhaar Card
Vehicle Fitness Certificate
Vehicle Permit
Insurance Documents

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Sensitive Data Notice — Aadhaar & PAN

Aadhaar and PAN details are collected solely for identity verification, driver eligibility assessment, and regulatory compliance. These documents are stored with industry-standard encryption. We do NOT use Aadhaar or PAN data for marketing, profiling, or any unauthorized purposes, and they are never sold to third parties.

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Why Driver Documents Are Required

All driver documents listed above are collected exclusively to verify your identity, confirm your eligibility to operate as a ride-sharing partner, and meet applicable government and regulatory requirements. Without these, we cannot onboard you as a verified partner.

Vehicle Information

Vehicle make, model, year, and colour
Licence plate number
Vehicle type and seat capacity

Trip & Activity Data

Trip history (pickup, drop, distance, duration)
Earnings, payments, and incentive records
Online/offline status and availability
App usage patterns and performance logs

Device & Technical Data

Device model, OS, and unique identifiers
FCM / push notification token
App version and crash reports
Network / IP information

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2. Location Data How and when we access your location

Precise location data is fundamental to our ride-matching and navigation service. We access it only when the App requires it.

🟢 Foreground Location Driver Online

When you are online and active, we collect your real-time GPS coordinates to dispatch ride requests, display your position on customer maps, and assist with navigation.

🔵 Background Location Driver Online

Background location is used for continuous ride matching, live navigation updates, trip tracking, and safety monitoring while you are marked as available.

🔴 Location OFF Driver Offline

When you go offline or close the App, all location tracking ceases. We do not collect background location data while you are offline.

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Google Play Background Location Compliance

Background location access is used strictly to operate the ride-hailing features described above. It is never used for advertising or data sold to third parties.

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3. How We Use Your Data Purposes for processing your information

Driver onboarding, identity verification, and eligibility checks
Ride allocation, matching, and real-time navigation
Earnings calculation, incentive disbursement, and payment processing
Communication between you and customers during active trips
Sending ride alerts, payment notifications, and important app updates via push notifications
Safety monitoring, fraud detection, and dispute resolution
Platform analytics and service improvement
Compliance with applicable laws and regulatory requirements

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4. Data Sharing Who can see your information and under what conditions

Shared with Customers (Active Trips Only)

Your first name and profile photo
Vehicle details (type, colour, licence plate)
Real-time location during the ride
Phone number (via masked calling only)

Shared with Service Providers

Map and navigation APIs (Google Maps)
Payment gateways (Razorpay) for fare processing
Cloud infrastructure (Render) for secure hosting
Firebase / FCM for push notifications
Cloudinary for secure document and image storage

Government & Legal Authorities

We may disclose data when required by law, court order, or regulatory directive
We respond to valid legal processes from competent authorities

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We Do NOT Sell Your Data

Your personal data — including Aadhaar, PAN, and any other sensitive documents — is never sold, rented, or traded to third-party advertisers, data brokers, or any commercial entity.

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5. Data Security How we protect your information

We implement industry-standard security practices to protect your data from unauthorised access, disclosure, alteration, or destruction.

Encryption in transit — All data is transmitted over HTTPS/TLS
Encryption at rest — Sensitive documents stored with encryption at the storage layer
Secure servers — Hosted on Render with access controls and monitoring
Restricted access — Only authorised Star Tech India personnel can access sensitive driver documents, and only when operationally necessary
OTP authentication — Phone numbers verified via one-time passwords
Idempotency controls — Duplicate transaction safeguards to protect earnings integrity

Despite our efforts, no method of transmission or storage is 100% secure. We encourage you to keep your app updated and your device secure.

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6. Data Retention How long we keep your information

Trip & payment records: Retained for up to 7 years for financial, tax, and legal compliance
Location data: Retained for a limited period sufficient for trip verification and dispute resolution, then deleted
Driver documents (Aadhaar, PAN, Licence, etc.): Retained while your account is active or as required by applicable law; deleted upon verified account deletion request
Account data: Retained until account deletion, after which it is securely erased except where legal retention obligations apply

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7. Your Rights Control over your personal data

As a Ghumo Partner driver, you have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your account and associated personal data
Objection: Object to processing of your data in certain circumstances
Data Portability: Request your data in a structured, commonly used format

To exercise any of these rights, please contact us using the details in the Contact section below. We will respond within a reasonable timeframe, typically within 30 days.

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8. App Permissions Device features accessed by Ghumo Partner

Permission	Why It's Needed
📍 Location (Foreground & Background)	Real-time ride matching, navigation, and trip tracking while you are online
📷 Camera	Capture photos of documents during driver onboarding and verification
🗂️ Storage / Media	Select and upload document images from your device gallery
📞 Phone / SMS	Auto-read OTP for seamless phone number verification
🔔 Notifications	Receive ride requests, earnings alerts, and important updates in real time
🔋 Battery Optimisation Exemption	Ensure the App continues receiving ride requests and location updates without interruption (similar to Ola, Rapido, Swiggy)

You can revoke any permission at any time through your device's Settings app. Revoking certain permissions (e.g., Location) may limit or prevent the use of core features.

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9. Account Deletion How to remove your account and data

You have the right to request deletion of your Ghumo Partner account and personal data at any time.

Contact us at startechindias1@gmail.com with the subject line "Account Deletion Request" from your registered email or phone number
Your account will be deactivated and personal data deleted within a reasonable time (typically within 30 days of verification)
Certain data may be retained longer where required by law (e.g., financial and tax records up to 7 years)
Ongoing legal matters or unresolved disputes may delay complete deletion

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10. Contact Us Reach out for any privacy-related concerns

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Star Tech India — Privacy Team

We are committed to responding to all privacy inquiries within 30 days.

✉️ Email Us 📞 +91 8341132728 🌐 Website

Email: startechindias1@gmail.com · Phone: +91 8341132728

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11. Policy Updates How we notify you of changes

This Privacy Policy may be updated periodically to reflect changes in our practices, technology, or applicable laws
When we make material changes, we will notify you via a push notification, in-app alert, or by updating the "Last Updated" date at the top of this page
Continued use of the App after the effective date of an updated policy constitutes your acceptance of the changes
We encourage you to review this page regularly

This Privacy Policy is effective as of 2026 and was last updated in 2026.